Shop IBBANI · Information

Cancellation & refund information

Requests reviewed by IBBANI

Before packing or shipping

You may request cancellation before the order enters Packing or Shipped status. Once packed or shipped, normal cancellation is not guaranteed. Delivered orders cannot be cancelled; report a return or delivery issue instead. Contact IBBANI or use the existing Shop request workflow with your order reference.

Returns & replacements

We review wrong products, delivery damage, unusable products, missing items and other verified fulfilment errors. Change-of-mind returns are not accepted for opened, used, consumed or tampered food/natural products. Unopened products may be reviewed case by case; approval is not automatic.

Report an issue within 48 hours

Report damaged, wrong or missing items within 48 hours of delivery. Include your order reference, a description and clear product/package photos. An unboxing photo or video is useful where reasonably available; a genuine claim is not rejected solely because a video is unavailable.

Before sending anything back

Obtain approval and return instructions first. IBBANI will bear or arrange applicable return/replacement shipping for wrong items, delivery damage, missing items or another verified fulfilment fault. You may be responsible for shipping on a voluntarily approved return unrelated to an IBBANI fault or courier damage.

Refund approval

Refunds may be approved for eligible cancellations, verified damage where replacement is unsuitable, wrong or missing products, approved returns or orders IBBANI cannot fulfil. Raising a request does not automatically approve or initiate a refund; the existing admin review workflow determines approval.

Refund method & timing

Approved refunds normally return to the original payment method where technically possible; an alternate method may be arranged with you if necessary. Do not send sensitive bank/payment information through insecure public forms. Once a refund is approved and initiated by IBBANI Shop, it may take approximately 5–7 working days to reflect, depending on the payment provider or bank. Provider/bank processing time may be outside IBBANI’s control.

Shop orders & Homestay stays

These rules apply to Shop products. Homestay reservations have their own Cancellation & Refund Policy.

For assistance, email ibbanihomestayagumbapura7@gmail.com and mention your IBS order reference if you have one.